Heating Dynamics (“we”, “us”) respects the right to privacy of every individual who visits our website.
The purpose of this privacy policy is to outline the personal data which is processed from the Heating Dynamics website and to notify visitors of how that data is used and their rights under the General Data Protection Regulation (GDPR).
For the purpose of the General Data Protection Regulation (GDPR), the data controller is:
Heating Dynamics 252 Crofthill Rd, Glasgow G44 5NN, United Kingdom Email: info@heatingdynamics.co.uk Website: https://heatingdynamics.co.uk/
What personal information we collect and why we use it
Contact details including name, email address, phone number and any other details you provide via our enquiry / contact form, or when you email or call us directly. We collect this data to respond to your enquiry and to provide you with information regarding our plumbing, gas engineering, heating engineering, or boiler service services which you have requested from us.
Property/job details such as your address and a description of the work required. We collect this so we can assess, quote for, and carry out the plumbing, heating, or gas work you have requested.
Computer or device information (e.g. your IP address, browser type, pages visited). This helps us to create statistical data, such as the number of visits to our website and the geographical location of visitors, so that we can understand and improve how our website is used.
Cookies
Cookies contain information which is transferred to your computer’s hard drive. They help us to improve our website and to deliver a better and more personalised service. Some cookies are essential to the operation of our website. They enable us to:
- Speed up your searches
- Recognise when you return to our website
- Make your browsing experience more efficient
- Collect anonymous statistical data (e.g. via Google Analytics)
You can set your browser not to accept cookies. If you choose not to allow cookies, you may be unable to access certain parts of our website.
Legal basis for processing
We will only contact you where you have given consent for us to do so, for example, by submitting our enquiry/contact form, emailing us directly, or requesting a call-back or quote. This information will strictly be used to respond to your enquiry, provide a quote, or carry out the work requested, and may be shared within Heating Dynamics for that purpose.
We have a legitimate interest in using IP addresses to create statistical geographical data, which helps us understand how many visitors have used our website from each geographic location.
Where we carry out work at your property, we may also process your personal data on the basis of performance of a contract (to provide the plumbing, gas, or heating services agreed) and to comply with our legal obligations (for example, Gas Safe registration and certification requirements).
Who we share your data with
We may disclose your personal data to employees and engineers of Heating Dynamics for the purpose of responding to enquiries and carrying out work.
We use Google Analytics to collect and compile statistical data about visits to our website. An IP address on its own, without additional data, cannot identify an individual.
We do not sell your personal data to third parties.
How long we store your data
We do not process your personal data collected from the Heating Dynamics website for longer than is necessary to provide you with the information, quote, or services you have requested from us, or for as long as we are required to retain it to meet our legal, accounting, or regulatory obligations (for example, records relating to gas safety work).
Your rights under the General Data Protection Regulation (GDPR)
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling
For more information on your rights under the GDPR, click here.
Complaints
You have the right to make a complaint to the relevant supervisory authority, the Information Commissioner’s Office (ICO), if you believe your personal information has been handled incorrectly.
Information Commissioner’s Office Website: https://ico.org.uk/make-a-complaint/
Contact us
If you require further information or have any questions regarding this privacy policy, please email us at info@heatingdynamics.co.uk or write to us at 252 Crofthill Rd, Glasgow G44 5NN, United Kingdom.
Last updated: 5 Aug 2026